We’re here to help; simply find the contact info you need from the lists below.
Call the number below to request quick and convenient roadside assistance.
Phone: 1-888-742-4572
If you are already a customer and have questions on your active policy, please use the Customer Service email: servicepromise@amfam.com
If you have questions on a quote, please use the Sales email: customersfirst@amfam.com
Phone: 1-800-692-6326
Fax: 1-920-330-5607
Regular hours
Monday - Friday: 7 a.m. to 10 p.m.
Saturday: 8:30 a.m. to 7 p.m.
(Central Time Zone)
Please include your policy number on all correspondence.
Billing address
American Family Insurance
6000 American Parkway
Madison, WI 53777-0001
General mail
American Family Insurance
PO Box 77093
Madison, WI 53707-1093
Overnight mail
American Family Insurance
6000 American Parkway
Madison, WI 53783-0001
Reporting a car, home or umbrella insurance claim is the fastest way to get back on track. Contact us for 24/7 claims support.
Email: claimdocuments@afics.com (Please include the claim number in the subject line)
Phone: 1-844-208-0663
Fax: 1-866-935-2858
24 hours a day, 7 days a week
Please include your claim number on all correspondence.
Mailing address
American Family Insurance Claims Services, Inc.
6000 American Parkway
Madison, WI 53783-0001
American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, or Homesite Insurance Company of the Midwest, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.
American Family Insurance is not an Experian service or company and American Family Insurance is solely responsible for the contents of this site. Experian Insurance Services is not responsible for any of the representations made by or products or services offered by American Family Insurance. Experian, Experian Insurance Services and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services offered by American Family Insurance. Experian Insurance Services, a licensed insurance agent, may receive compensation from American Family Insurance and/or its affiliates. This website does not represent all available insurance services, companies or products.
This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.