During holiday, some services may be limited; however, you may report claims 24/7. Certain departments may have fewer staff available on holidays even though our hours remain unchanged. Thank you for your patience if you contact us on these days.
Monday, January 20, 2025
Sales and Customer Service will work from 7 a.m. to 7 p.m. (Central Time).
Monday, May 26, 2025
All departments (except claims reporting) will be closed.
Friday, July 4, 2025
All departments (except claims reporting) will be closed.
Monday, September 1, 2025
All departments (except claims reporting) will be closed.
Thursday, November 27, 2025
All departments (except claims reporting) will be closed.
Friday, November 28, 2025
Sales and Customer Service will work from 8 a.m. to 6 p.m. (Central Time).
Wednesday, December 24, 2025
Sales and Customer Service will work from 7 a.m. to 4 p.m. (Central Time).
Thursday, December 25, 2025
All departments (except claims reporting) will be closed.
Wednesday, December 31, 2025
Sales and Customer Service will work from 7 a.m. to 7 p.m. (Central Time).
Thursday, January 1, 2026
All departments (except claims reporting) will be closed.
American Family Insurance is our brand name. Auto policies are underwritten by American Family Connect Property and Casualty Insurance Company or Midvale Indemnity Company, Madison, WI. Property policies are underwritten by Homesite Indemnity Company, Homesite Insurance Company, Homesite Insurance Company of California, Homesite Insurance Company of Florida, Homesite Insurance Company of Georgia, Homesite Insurance Company of Illinois, Homesite Insurance Company of New York, or Homesite Insurance Company of the Midwest, Boston, MA. American Family Connect Insurance Agency, Inc., places policies with related and unrelated companies. Each company has sole financial responsibility for its products. Products, pricing, discounts, benefits, and availability vary by state and may be subject to change. Exclusions apply.
American Family Insurance is not an Experian service or company and American Family Insurance is solely responsible for the contents of this site. Experian Insurance Services is not responsible for any of the representations made by or products or services offered by American Family Insurance. Experian, Experian Insurance Services and its subsidiaries do not underwrite insurance, pay claims or guarantee any of the products or services offered by American Family Insurance. Experian Insurance Services, a licensed insurance agent, may receive compensation from American Family Insurance and/or its affiliates. This website does not represent all available insurance services, companies or products.
This article is for informational purposes only and based on information that is widely available. We do not make any guarantees or promise any results based on this information. We are not responsible for the content of any third-party sites that may be linked in this article. This article does not afford, offer, or guarantee any coverage.